terms & conditions

Disclaimer

By accessing or using our website accessed through the URL www.vanillababy.com.au or registering with us, you acknowledge that you have read, understood and agree, without limitation, to be bound by these terms and conditions.
Completion of an online order constitutes an offer by you to purchase our items. Vanilla Baby Pty Ltd will accept your offer and conclude a sale subject to availability of stock and payment being settled.

All products remain the property of Vanilla Baby Pty Ltd until they have been paid for by you.
We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any defects. All warranties and representations are otherwise fully excluded to the extent allowed by law.
At the outset, you should be aware that your use of our website is at your sole risk and you agree that you will be personally responsible for your use of our website and for all of your communication and activity on our website.

Payment options

PayPal/Credit card

We accept payments via Paypal, Visa or Mastercard only. All transactions are processed using a secure online transaction facility powered by PayPal. Please note that customers do not need a Paypal account to process a payment (Paypal allows customers to process payments as a guest using Visa or Mastercard).

All prices are in Australian Dollars (AUD) and are inclusive of GST.

Opening hours

Our shop is always open for your purchases! General business hours are 9am to 5pm Australian Eastern Standard Time (AEST). E-mail and phone messages are checked and responded to regularly.

Delivery

Orders within Australia

We deliver Australia-wide using Australia Post, which offer a unique trackable barcode for every parcel. Customers may choose the shipping option they require in the shopping basket between Regular and Express Post services. Once items have been paid for, they will be dispatched within 2 business days.
Australian residents should allow between 1-3 business days to receive their order if the express option is chosen and 10-14 business days if regular post is selected.

International Orders

International orders are shipped using registered Air Mail.

Gifts

If your purchase is a gift, we can offer a beautiful Eco-friendly gift wrapping service for a small flat rate. Our Double-layered packages are made of 100% cotton mesh on the outer-side and cellulose on the inner-side, both 100% biodegradable.
The gift sets come in a recycled box, which is already include on the price.

Discount vouchers

If your voucher is a % off discount there is no order limit for its use until it expires.
Unless otherwise stated, $ off vouchers may only be used once per customer for the period of time the voucher code is valid.

Returns & Refunds

Items purchased from Vanilla Baby may be returned if you have changed your mind or are unhappy with the product. If so, all returned products must be:

  • Unused and unwashed;
  • In original condition with tags attached when applicable;
  • Returned within 14 days of dispatch from our store;
  • A refund will not be possible on the following circumstances:
  • 1. If the the item is damaged including damage caused by inadequate packaging when returning the item.
  • 2. Seasonal items after season has ended.
  • 3. Sales items.
  • 4. Discontinued items.

 

Freight charges will be refunded if the return is a result of faulty or damaged items. Otherwise, the cost of returning items for exchange or refund is to be paid by the customer. Please make sure that any returns are packaged securely and are posted using an insured & trackable method (such as Registered Post) with a copy of your invoice/receipt enclosed. It is your responsibility to ensure the items are adequately packaged to ensure they are not damaged during return transit.

  • Items must be returned to:
  • Vanilla Baby Pty Ltd
  • PO Box 3174
  • Umina Beach
  • New South Wales
  • Australia

 

Please include a self addressed satchel for the exchanged items to be shipped, if you would like to exchange your items for other products.

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